Refund steps
How Do You Cancel a Sodaslim Order or Use the 60-Day Money-Back Guarantee?
Sodaslim has a 60-day money-back guarantee from the date of purchase, per the sales page, after at least 30 days of use. To start, call +1 (302) 200-3480 with your order ID, or email [email protected] with Refund Request in the subject. The buyer pays return shipping. No order cut-off time is published.
Written by the Sodaslim editorial teamMedically reviewed by Dr. Carolyn Finnegan, Functional medicine practitionerReviewed Last updated · 7 min read
At a glance
Key facts
- The guarantee runs 60 days from the date of purchase, per the sales page.
- It asks for at least 30 days of use before you ask for a refund.
- To claim: call +1 (302) 200-3480 with your order ID, or email [email protected] with "Refund Request" in the subject.
- Return shipping is paid by the buyer. Use a tracked service.
- Money comes back 3 to 5 business days after the return is credited, then 5 to 10 days on the card.
- No cut-off time to cancel before shipping is published, so call as early as you can.
Before it ships
Can you cancel a Sodaslim order before it ships?
Maybe, if you call quickly. The brand does not publish a cut-off time.
Orders, changes and refunds all go through the order desk at +1 (302) 200-3480, or [email protected]. If you spot a wrong address, a wrong pack or a mistake, call straight away, have your order ID ready and say exactly what you want changed.
Our own website email cannot see orders, so do not use it for this. Once a parcel has shipped, a cancellation usually turns into a return, and then the refund terms below apply, with return postage paid by you.
Every term
What are the terms of the Sodaslim money-back guarantee?
| Term | The rule | What to do |
|---|---|---|
| Window | 60 days from the date of purchase | Mark day 60 in a calendar |
| Use rule | At least 30 days of use first | Take it daily for a month before you ask |
| How to ask | Call with your order ID, or email with Refund Request in the subject | Copy the subject words exactly |
| Return shipping | Paid by the buyer, with tracking | Keep the postage receipt |
| In the box | Full name, email and order ID | Put a slip inside |
| Returns address | 425 Fifth Avenue, Floor 30, New York, NY 10016, USA | Post only after the desk replies |
| Payout | 3 to 5 business days after the return is credited, then 5 to 10 days on the card | Note the date it is credited |
The pack facts say the guarantee is 60 days from purchase unless the sales page prints a longer window. The wording on the live sales page is the one that counts, so screenshot it on the day you order.
The clock
When does the 60 days start, at purchase or at delivery?
The sales page counts from the date of purchase. The returns page also mentions delivery, and no delivery time is published. If days in transit count against you, a slow parcel could eat into your window.
The cautious rule is to treat your order date as day 1. Ask the desk which date it applies, and keep the reply. Plan to start the request by about day 45, so that the return reaches New York before day 60.
You need 30 days of use first, and the box needs time to travel. Day 45 leaves about two weeks for both.
How to claim
How do you ask for a Sodaslim refund step by step?
Gather the order details
Find the order email. Note the order ID, the order date and the delivery date.
Count your days
Check you have used it for at least 30 days and are inside 60 days from purchase.
Contact the desk
Call +1 (302) 200-3480, or email [email protected] with Refund Request in the subject.
Ask in writing
Which date starts your window, which bottles to send, and whether 2-bottle shipping is repaid.
Post the return with tracking
Include your full name, email and order ID. Send it to the returns address at your own cost.
Watch for the money
Keep the receipt. If nothing arrives after the stated times, call the desk.
Read the guarantee wording before you order.The order page shows the refund terms next to the pack prices. Screenshot them for your records.
See today's price and guaranteeWe earn money when you buy through our order links. This site is a U.S. retail desk for Sodaslim, not the maker.
What to write
What should you write in a Sodaslim refund email?
Keep it short and factual. Put Refund Request in the subject. In the body, give your full name, the email on the order, the order ID, the order date and the pack you bought.
- Say you are asking for a refund under the 60-day guarantee.
- State the date you started taking it, so the 30-day rule is clear.
- Ask which date starts the window and where to send the return.
- Ask whether any shipping you paid will be repaid.
- Keep every reply, and take a screenshot of the terms.
A call works too. Write down the date, the time and the name of the person who helped you.
Not published
What does the guarantee not say?
A few points are left open, and it is better to know them now than at day 58.
- No cut-off time to cancel an order before it ships.
- No statement on whether shipping paid on a 2-bottle order is repaid.
- No statement on how 30 days of use is checked.
- No statement on whether a partly used 6-bottle pack is refunded in full.
- No published delivery time, which matters if the clock runs from purchase.
Ask about these by email before you post anything. A written answer protects you.
Stopping early
Can you stop early if Sodaslim does not agree with you?
Yes, your health comes first. The written refund terms start after 30 days of use, so a return in week one falls outside them, but you can still call the desk, explain, and ask for a written answer.
Each capsule has about 140 mg of caffeine. Jitters, poor sleep or a fast heartbeat can mean too much total caffeine. Chest pain, a racing or irregular heartbeat or fainting needs medical care first, and you should stop the capsules.
Sodaslim is a supplement, not a drug, and it is not FDA approved. Talk to your doctor about any symptom.
FAQ
Frequently asked questions
Can I cancel a Sodaslim order?
Maybe, if you call the order desk quickly at +1 (302) 200-3480 with your order ID. No cut-off time is published. After it ships, a cancellation usually becomes a return.
How long is the Sodaslim money-back guarantee?
60 days from the date of purchase, per the sales page. The pack facts note it can be longer if the sales page prints a longer window.
Do I have to use Sodaslim before I can ask for a refund?
Yes. The sales page asks for at least 30 days of use before you request a refund.
Who pays return shipping for Sodaslim?
The buyer. Use a tracked service and keep the receipt. The returns address is 425 Fifth Avenue, Floor 30, New York, NY 10016, USA.
How long does a Sodaslim refund take?
Money comes back 3 to 5 business days after the return is credited, then 5 to 10 days on the card. Add the time the parcel spends in the mail.
How do I start a Sodaslim refund?
Call +1 (302) 200-3480 with your order ID, or email [email protected] with Refund Request in the subject. Then post the bottles back with tracking.
Bottom line
Our view
Our view: the guarantee is real, and it comes with conditions that are easy to miss. The 30-day use rule, the buyer-paid return shipping and the open question of when the clock starts all matter more than the headline of 60 days.
Write the date on your order email, set a reminder for day 45, and ask your questions in writing. If you stop early for a health reason, say so plainly and see a doctor. We earn money from order links, so read the live terms yourself.
Last updated November 4, 2026.
Want the terms in front of you?See today's price and the guarantee on the order page, and keep a copy of what you bought under.
See today's price and guaranteeWe earn money when you buy through our order links. This site is a U.S. retail desk for Sodaslim, not the maker.
Written and reviewed by
Last updated . Read our editorial standards. This website is run by a U.S. retail desk for Sodaslim, not by the manufacturer. We earn money when you buy through our order links.